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Airport greeter meeting a traveller with a suitcase in the arrivals hall

The desk · contact

One thread, and a person on the end of it

No form, no ticket number, no account to create. Send the date and the route and you get a written quote back — usually within the hour during Bali business hours.

In short

WhatsApp on +62 811-2859-0000 for anything to do with a booking, or [email protected] for corporate accounts, event fleets and procurement. Both reach the same desk, and the same people answer both.

  • Bali runs on WITA — UTC+8, an hour ahead of Jakarta
  • English and Indonesian on the desk, every day
  • A quote is free whether or not you book

How to reach us

Two ways, and which is which

Both land on the same desk. The difference is only which one gets you the faster answer.

WhatsApp, for bookings

+62 811-2859-0000. Dates, route or hours, passenger count. This is where the whole booking lives, from the first message to the driver's plate number the night before.

Email, for accounts and procurement

[email protected]. Corporate accounts, event fleets, vendor documentation and anything that needs a paper trail your finance team can file.

Bali business hours, WITA

UTC+8 — an hour ahead of Jakarta, two behind Sydney, seven ahead of London. Messages outside those hours are answered in the morning rather than never.

English and Indonesian

On the desk every day. If you would rather write in another language, send it anyway — we would rather translate than have you approximate.

What happens next

Send these four things and skip a round trip

Most first messages are missing one of them, and the reply is a question instead of a price.

  1. 01

    The date, and the time

    Or the flight number, which is better — we track it, and a delay moves the pickup rather than voiding it.

  2. 02

    Where from and where to

    Or the hours you want if it is a day hire. Hotel area is enough; the exact address can come later.

  3. 03

    How many people, and how many bags

    The bag count is the one everybody leaves out, and it is what actually decides the vehicle.

  4. 04

    Anything fixed

    A dinner reservation, a ceremony time, a flight you cannot miss. Say it now and the day is built backwards from it.

You will get back a written quote naming the vehicle class and everything inside the price. Nothing is committed until you say so, and no card details are asked for before you have seen a number.

Before you write

Four straight answers

Send the four things

Date, route, how many of you, and anything you cannot be late for. A written quote comes back with the vehicle named.

Corporate accounts, event fleets and procurement: [email protected]

Operated by Bali Premium Trip · the same desk across our Bali network

Part of Juara Holding Group — operating from Bali across Indonesia since 2015