One person owns the training
Not a manual, not a video, not a subcontractor. A named lead chauffeur who has driven the routes and who decides whether a candidate is ready.
The desk · who
The desk is five people, and here they are
"A team of dedicated professionals" is what a company says when it will not name anybody. These are the names, the jobs, and what each of them is answerable for.
In short
Five people run this desk: a managing director, a head of operations who owns the airport side, a lead chauffeur who trains everyone who drives for us, a senior chauffeur on the VIP work, and a concierge who takes the bookings. Every driver on the road answers to one of them.
- Chauffeurs are trained in-house, by a named person, not outsourced
- The same desk quotes you, dispatches you and answers if it goes wrong
- Part of Juara Holding Group, operating from Bali since 2015
The roster
Five names, five responsibilities
Job titles are easy to print. The line that matters on each card below is the last one.
I Gede Wirawan
Managing Director
Sets the standard the rest of the desk is measured against, and the reason this operation is run as a hospitality service rather than a transport one. Also a Juara Holding Group executive.
Accountable for The service standard, and everything that follows from it.
Kartika Sari
Head of Operations and Client Relations
The logistical centre of the desk. She manages the chauffeur roster, owns scheduling and dispatch, and takes the complex itineraries personally. Airport work is hers.
Accountable for Dispatch, scheduling, and every arrival at Ngurah Rai.
Wayan Suputra
Lead Chauffeur and Head of Training
Vets and trains every new chauffeur personally. The published vetting checklist is his, and so is the decision on whether somebody drives for us at all.
Accountable for Who gets on the roster, and who stays on it.
Agus Santoso
Senior Chauffeur, VIP work
Takes the bookings where the driving is the smallest part of the job — coordinating with security details, villa staff and personal assistants so the whole day joins up.
Accountable for The bookings where discretion matters more than the car.
Bali Limo Service Editorial Desk
Client Concierge and Booking Manager
Usually the first person you speak to. She takes the reservations, holds the details, and is the one chasing an answer when a request needs coordinating across several vehicles.
Accountable for Your booking, from first message to confirmed quote.
Beyond these five is the driving roster itself. Every chauffeur on it has cleared the same checklist — licence and national ID verified against the physical cards, a minimum of five years driving professionally in Bali, an English check, a defensive-driving briefing, and current vehicle documentation. That list is published in full on the chauffeur hub, and it is re-checked annually.
Behind the roster
What "trained in-house" actually means
Most Bali transport is brokered, which means nobody in the chain trained the person driving you.
You will be talking to one of them
Not a bot, and not a form that answers tomorrow. Send the dates and the route and somebody on this page picks it up.
Corporate accounts and event fleets: [email protected]